Service
A trusted automotive components manufacturer and supplier
Wellgine Professional Services
Why Work With Us
We are committed to delivering reliable, professional and efficiency-focused services to distributors and workshops worldwide. As a specialist manufacturer of automotive engine components, we have built long-term partnerships across Europe, Asia, the Middle East and South America, supported by stable supply capacity and consistent product performance. Our team works closely with international customers to ensure every order—from initial inquiry to final delivery—meets the expectations of professional buyers.
Choosing our company means gaining access to a service system designed for smooth, worry-free procurement. From technical consultation, model verification and product selection, to quality control, customised solutions and after-sales support, our experts provide detailed guidance at every stage of the purchasing process. With industry knowledge, OEM-level engineering capability and a commitment to dependable service, we ensure that each customer receives not only high-quality components but also a trustworthy and efficient cooperation experience.
- Product Customisation & OEM Support
- Reliable Logistics & Order Fulfilment
- Technical Assistance & Pre-Sales Support
Ordering Process
Full Ordering Process and Shipping Details
Pre-Sales Consultation
Dedicated Sales Support：Professional sales representatives will directly communicate with you, understand your needs, and recommend suitable automotive engine components for you.
Product Selection Guidance：We help you compare specifications, applications, and performance to ensure the parts match your technical and market requirements.
Purchase Quotation：Detailed quotations, technical sheets, and product brochures are prepared to support your purchasing decisions.
Customisation Options：Tailored solutions are available, including packaging adjustments, certification assistance, and special part configurations.
24h Online Service：Our team is available around the clock to answer questions and provide timely support throughout the decision-making process.
Order Processing
Order Confirmation：Orders are reviewed promptly to verify product specifications, quantities, and delivery requirements.
Production Plan Update： Regular production updates are provided to customers ensuring transparency and clear communication.
Strict Quality Checks：Each batch undergoes verification to ensure it meets OEM-level standards and agreed specifications.
Packing and Shipping Arrangements：Coordinate packaging and shipping arrangements, including preparation of necessary export documentation to streamline the process.
Shipping and Delivery
Delivery On Time：Cooperate with reliable shipping companies to ensure safe and timely delivery.
Shipment Tracking：Provides shipment tracking services, enabling customers to monitor order progress.
Installation & Commissioning Assistance
Technical Guidance：Our engineers provide practical installation advice to ensure correct fitment and performance.
Component Compatibility Support：We help verify part matching to specific engine models or OEM references.
Instructional Materials：Installation manuals, diagrams, or videos are offered when applicable.
Remote Assistance：Online technical support is available to resolve installation-related issues when needed.
After-Sales Service
Dedicated Team：A responsive team is available to assist with product questions, troubleshooting, and technical feedback.
Warranty Handling：Clear procedures ensure efficient resolution for eligible warranty cases.
Replacement & Compensation Options：Practical solutions—such as replacement parts or order adjustments—are processed promptly.
Continuous Communication：We maintain close follow-up with distributors and workshops to ensure long-term satisfaction.
Technical Support
Expert Assistance from Design to Delivery
Our technical support team offers end-to-end professional assistance, ensuring customers receive accurate guidance, engineering expertise, and timely solutions from the early stages of product selection all the way through to installation, troubleshooting, and long-term application performance.
- Assistance with evaluating OEM references and confirming product compatibility
- Guidance on installation, operation and technical specifications
- Failure analysis and diagnostic support for real-world applications
- Engineering advice for performance verification and testing
- Continuous communication throughout sampling and mass production
Customisation Services
Tailor-Made Components for Unique Requirements
We provide flexible and comprehensive customisation options to help you adapt products to your brand strategy, regulatory requirements, and regional market expectations. From packaging and labelling to private branding and specialised R&D support, our services ensure that every component aligns seamlessly with your business positioning and distribution goals.
- Bespoke branding, logo engraving, and labelling
- OEM and ODM product development
- Custom packaging formats to suit your distribution
- Adaptations for specific engine models or regional regulations
Quality Assurance
Reliable Standards for Consistent Product Performance
Our quality assurance system follows rigorous OEM-level procedures, combining advanced inspection equipment, strict process control, and reliable traceability to guarantee consistent product reliability, durability, and performance across every production batch.
- Multi-stage inspections covering dimensions, materials, and functional performance
- OEM-level tolerance control supported by advanced testing and measurement tools
- Traceable production batches with complete documentation and test reports
- Rigorous durability and performance evaluations for critical engine components
- Ongoing quality reviews to maintain consistency across repeated orders
Logistics & Delivery
Efficient Global Shipping with Reliable Lead-Time Control
Our logistics service provides secure, efficient, and well-coordinated global delivery solutions, ensuring every shipment meets international standards and arrives on schedule with full documentation and real-time tracking support.
- Multiple shipping options including sea, air, rail and express freight
- Export-grade packaging to protect precision components during transport
- Real-time tracking updates and shipment monitoring
- Professional documentation including CO, MSDS and customs paperwork
- Coordinated delivery plans tailored to project schedules
After-Sales Service
Responsive Support for Long-Term Partnership and Product Reliability
Our after-sales service framework ensures fast response, responsible handling, and transparent communication, giving customers dependable long-term support to maintain product performance and strengthen cooperative relationships.
- Quick response for product questions or compatibility concerns
- Warranty handling with clear procedures and timely resolution
- Replacement or compensation options based on agreed service terms
- Technical analysis of reported issues to prevent recurrence
- Continuous communication and follow-up for long-term cooperation
After-Sales Support
Long-Term Commitment to Quality
Your satisfaction continues beyond delivery. We provide full traceability and reliable after-sales coverage.
- Quick response on quality claims (typically within 24 hours)
- Replacement or credit solutions for verified defects
- Batch traceability with QR code or label system
- Technical support for installation or product issues
Frequently Asked Questions
Common Questions About Our Products & Services
Find answers to common questions about our auto parts, ordering process, shipping, and technical support — all to help you make informed decisions.
How can I get the price?
Please feel free to contact us to learn the price. If with part number, engine model and quantity, we will send the best price as soon as possible.
What is your terms of packing?
Generally, we pack products with neutral packing and outside brown cartons. We also can make it as customers' requirement.
How about your delivery time?
The goods will be sent within 2-5 days if available. Regarding bulk production, delivery time is about 15-45 days after deposit. It depends on the items and quantity of your order.
What is your terms of delivery and payment?
EXW, FOB. Generally, 30% T/T deposit, and balance 70% T/T balance before delivery.
What is your MOQ?
For the products available, we accept any quantity. If out of stock, we need MOQ. Please contact for more details.
Can you develop new items according to the samples?
Yes, we can help to develop new item by your samples.